Frequently Asked Questions
Everything you need to know before hitting the waves.
What are your standard shipping times for kayaks and paddleboards?
Due to their size, large watercraft typically ship via freight and arrive within 7-10 business days. Smaller accessories are shipped via standard ground and usually arrive in 3-5 business days.
Do you offer a warranty on Northern Watersports gear?
Yes, all our premium equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for wetsuits and apparel?
We offer a 30-day return policy for all apparel. Items must be unworn, in their original packaging, and with all tags attached to qualify for a full refund.
Do you provide international shipping for heavy equipment?
Currently, we ship large items like kayaks and canoes within North America only. Smaller gear and safety equipment can be shipped internationally to select countries.
How do I know which life jacket size is right for me?
Please refer to our detailed Size Guide located on each product page. We recommend measuring your chest circumference to ensure a snug and safe fit for all water activities.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.